Roytel Call Center Solution is based on Roytel RT-EIMS series IP PBX as core communication platform, which not only keeps the traditional PBX features, but also has the innovative and user-friendly VoIP technology.
● All-in-one. Including IVR, ACD, Auto Attendant, voice mail, CTI.
● Conduct unified route and queue in call of PSTN and IP, unified distribution of remote and local seat according to ACD strategy.
● Support multiservice access of web call, web video,
● Back-up for key components of main-control module, power source.
● Provide private function modules for call center further, such as IVR, ACD, SIP and call monitoring sets, provide all services developers and customers one-stop call center solution.
RT-EIMS switch seperate into Call center switch platform\CTI server\Database server 3 parts. It can connect to IMS/NGN/PSTN/IP network,the internal network analog agent\IP agent\Video agent can register to RT-EIMS directly,while,the external network agents can register to the server by AG\TG\FXO\FXS gateway.